The individual delivering your food will call or text you in case you’re not at home when they arrive.
If they can’t reach you, and they determine that the address is in a safe location, they will leave it outside your door so you can pick it up when you come home. If you have any special delivery instructions, be sure to include those in the “Delivery Instructions” box at checkout.
Meals typically stay cold in insulated bags for up to a couple hours, but that is not guaranteed, so please plan accordingly!
If the ice packs or water bottles in your delivery bag have thawed and the food is no longer cold, you should not eat it.